Archive for 2009

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Customer Service: Once Bitten, Twice Shy

| Massachusetts, USA | Uncategorized

Customer: “Hi, can I get my dogs nails clipped?”

Me: “Yes, have you been here before?”

Customer: “Yes.”

Me: “OK.” *pulling up info* “It looks like your dog’s rabies certificate expired last month.”

Customer: “I have the papers at home. I’ll bring it in next time.”

Me: “Sorry sir, we need the current rabies certificate to do nails.”

Customer: “So you don’t want to do them?”

Me: “I can’t do them, sir. It’s our policy.”

Customer: “I thought that was just for grooming.”

Me: “No sir, it’s for all services. I can’t–”

Customer: “Fine, I’m never coming back again!” *storms out*

Always Right, Especially When It’s Mom

, | Buffalo, NY, USA | Uncategorized

Coworker: “Guys! There’s a car pulled in backwards in the drive-thru. They’re backwards!”

Backwards customer: “Hi, I just want a fish sandwich and a chocolate milk shake.”

Coworker: “I’m sorry. We don’t have those items. Is there something else I can get you?”

Backwards customer: “No, I just want a fish sandwich and a chocolate milk shake!”

Coworker: “Ma’am, do you realize you’re at [Mexican fast food restaurant]? Would you like a taco?”

Backwards customer: “Okay, okay, we’re kidding! Alice, this is your mom and Aunt Marie!”

(I happen to be Alice. Family are the worst customers!)

Like A Robber In A Donut Shop

| Steinkjer, Norway | Uncategorized

(This is early December, when most of the companies have their big night out. A visibly drunk patron needs to be asked to leave due to inebriation.)

Me: “I’m sorry, sir, but I think you’ve had enough for tonight, and I think it’s best if you call it a night.”

Customer: “What? I’m not druuunk! You’re ouuut of yoooour mind!”

(I guide the drunk customer to the door, which he immediately grabs a hold of to resist being led out of the bar.)

Customer: “I’m not leaving! You’re going to have to call the cops to get me out of here!”

Me: “Well, sir, if you take a look over at the table with the people looking very intently at us… that’s the police department’s Christmas party.”

Customer: *leaves, rather expediently*