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Customer Of The Week: The Nanuphobe

| Right | December 18, 2008

Customer Of The Week: The Nanuphobe
Created by our friends at Quitting Time

Original Story

The Produce Section Is Too Deep To Ford

| | Right | December 18, 2008

(I was a customer observing this exchange.)

Customer: *picks up an apple and takes a large bite out of it*

Employee: “Sir, what are you doing?”

Customer: “I’m sampling an apple to make sure it’s not mealy. The last apples I got here were all mealy.”

Employee: “Er…it’s generally not a very good idea to do that…those aren’t washed.”

Customer: *sets the apple back down* “YOU DON’T WASH THEM?! Don’t you know you can spread dysentery?!”

Employee: “They’re washed before they come in here, but we can’t wash them on the shelf. And sir, you have to pay for that.”

Customer: “F*** that! I’m not paying for something that’ll give me dysentery!”

Employee: “We can’t sell an apple that has a HUGE BITE taken out of it!”

Customer: *stomps off*

Customer #2: *observing nearby “Someone should tell him, ‘You have died of dysentery.'”

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The Final Step Is Acceptance

| | Right | December 18, 2008

(I work as a phone support technician for a large software company. Once a month one of our mentors listen to our calls, to ensure that we follow protocol. I was being listened to one day a few weeks ago.)

Me: “Welcome to Tech Support, you’re talking to ****”

Customer: “Hi, my name is ****, and I work at **** bank. You’ve really gotta help me! I’ve got this message on my computer, and I don’t know what to do!”

Me: “Okay, if you could start by reading the message to me, I’ll see what we can do.”

Customer: “Oh, okay…it says: ‘Your computer has been automatically adjusted for daylight savings time.’ What do I do?!”

Me: “Er…is there a button that says ‘OK’?”

Customer: “Yes.”

Me: “Can you tell me what happens when you click the ‘OK’ button?”

Customer: “Oh, thank you very much! You’re a life saver! Thank you, thank you; now I can finally get these reports done!” *hangs up*

Me: “…you’re welcome?”

Mentor: *after listening in* “You know what the scary part is? That is my contact at the bank… the same person I entrust my life savings to.”

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It Will Return Soon Enough

, | | Right | December 18, 2008

Me: “Thank you for calling ****. Can I help you?”

Customer: “Yes, I ordered some food and I need a refund.”

Me: “Of course – can you please explain what the matter with your food was?”

Customer: “Well, I drove it home and put it on the counter. My husband asked me to help him rake up some leaves. When I got back in, the dog had gotten up on the counter and eaten everything.”

Me: “You want me to replace the food your dog ate?”

Customer: “Yes.”

Me: “…”

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Customer Of The Week: The Nanuphobe

| | Right | December 18, 2008

Customer Of The Week: The Nanuphobe
Created by our friends at Quitting Time

Original Story

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