Archive for 2007

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You Can Lead A Horse To Water…

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(A young man from Fullerton, CA calls to get our address in Rancho Cordova, CA)

Him: “Rancho Cordova? What coast is that on?”

Me: “We are in California, just like you.”

Him: “Oh…so, East?”

No, Your OTHER Left

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(The customer was using an older copy of Windows, so I had to ask her a question about what her Explorer window looked like)

Tech Support: “Up at the top it says File, Edit, and View. What does it say just to the right of View?”

Customer: “Edit.”

Tech Support: “No, to the right of View.”

Customer: “Edit.”

Tech Support: “Okay, what’s on the other side of View?”

Customer: “Oh, Tools.”

Tech Support: “Click your left mouse button.”

Customer: “Which one is that?”

Tech Support: “Well, you know your left from your right, so click the button on your left.”

Customer: “Oh.”

Tech Support: “What happened?”

Customer: “Nothing.”

Tech Support: “You did click the left mouse button?”

Customer: “I think so.”

Tech Support: “The one on your left?”

Customer: “Which one was that again?”


TMI (Too Much Information)

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(I was working on the customer service desk and answered a call from a customer inquiring about a special order they had placed)

Customer: “Yes my name is ****. The name of the DVD is ‘Spring Break’.”

(I put the customer’s details into the computer, and the search results say the full name of the DVD was “Spring Break Sex Riot” which also had an…. explicit cover on it. I assumed that there must have been a mistake and the wrong title was ordered)

Me: “Um……. I think I found your order here on the system, but it hasn’t arrived in the store yet. I think there might be a mistake here–could you give me some more details about the film?”

Customer: “Ah man, you’re missing out!! You have to see it!! Its about all these hot chicks who go on spring break and have lots of sex! Its excellent!”

Me: *glad I have never been this desperate*