Archive for 2007

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Instructions Are Your Friends

| | Right | December 29, 2007

(Referring to the payment terminal)

Customer: “It’s not working. Whats wrong with it?”

Me: “What does it say?”

Customer: “It says, ‘Please slide card again’.”

Me: “Well, then slide your card again.”

Customer: “Oh, okay.”

(She slides her card. It works.)

Customer: “Hey it worked!”

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It’s All About The Babies

| | Right | December 28, 2007

Me: “…ma’am, I’m sorry, but unless you had insurance during that time, you will have to pay for the insurance we purchased for you.”

Customer: “I don’t understand why you people are demanding we PAY for this s***! And the electric company wants money, too! How am I supposed to take care of my babies when all of you are demanding money for stuff?! WHAT ABOUT THE BABIES?”

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Just Wait Until Congress Hears About This

| | Right | December 27, 2007

Me: “Yes, how can I help you today?”

Customer: “Well I need one of those things that go in back of my phone. What’s it called?”

Me: “I’m not sure what it is, ma’am.”

Customer: “Oh yeah, I remember what it is. A stem cell…”

Me: “A what????”

Customer: “You know, a stem cell so I can make calls…the little card thing…”

(She was thinking of a SIM card; I died laughing when she left!)

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Kill Them With Kindness

| | Right | December 27, 2007

Me: “Thank you for calling C** Technologies, how can I help?”

Customer, very irate: “Yeah! I didn’t pay my internet bill and now its saying my account is suspended and I want to know why!”

Me: “Okay, you didn’t pay your bill, we suspended your account and you would like to know why?”

Customer: “Yes! Why? Why did you suspend it?”

Me: “Alright, let me take a look here…my system shows it suspended the account because you didn’t pay the last bill we sent.”

Customer: “I know I didn’t pay the bill! Have a little f**king sympathy here! Are you customer service??”

Me: “I’m tech support.”

Customer: “Where is customer service at?!?”

Me: “Our billing department handles all our customer service issues, I’ll transfer you down to them.”

Customer: “You’re acting like a real a**hole you know that? You need to have more empathy for people!”

Me, in the most uppity happy-go-lucky voice ever conceived; I almost gagged from bringing so much joy up: “You have yourself a fabulously sunshine-filled day, sir!”

Customer: “WHATS YOUR F**KING NA–” *click*

(Gotta love that transfer button…)

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Playing Along

, | | Right | December 26, 2007

Me: “Welcome to *** Pizza, how can I help you?”

Customer (sincerely): “Do you have any Chinese food?”

Me: “Errr…no.”

Customer (still earnest): “Ohhh…really? What about Thai food?”

Me: “Oh! Yes.”

Customer: “Really?”

Me: “No. Not really. Just pizza.”

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