An Extra Slice Of Nice

(It’s the weekend, and my family decides to order some pizza for dinner. We order a couple pizzas and some sides for delivery.)

Delivery Guy: “Okay, here’s your food. That’ll be [amount].”

Me: *handing over money and a tip* “Thanks!”

(We settle down to eat, only to realize one of the pizzas was made incorrectly. Unfortunately, I don’t like toppings on my pizza and thus can’t eat the pizza as it is, so I call up to complain.)

Employee: “Thank you for calling [Pizza Restaurant]! Can I take your order?”

Me: “Actually, we just had some food delivered and realized part of the order was wrong.”

Employee: “Oh! I’m sorry about that! What was wrong with it?”

Me: “One of the pizzas was supposed to be half pepper and onion, and the other half was suppose to be plain cheese, but it arrived as half pepper and half onion.”

(The employee gets some more information about our order, then goes to check the original order and let the manager know the situation.)

Employee: “All right, I found your original order here, and it says ‘Large pizza – half pepper and onion, half cheese.’ So it seems it was written down right, but the kitchen staff made it wrong.”

Me: “Okay.”

Employee: “My manager said we can make a new pizza and send it out to you. Is that all right?”

Me: “Yes, thank you.”

(The call ends, and pizza number two arrives about 20 minutes later.)

Delivery Guy: “Here’s your pizza! Sorry about the screw-up!”

Me: “Thanks!”

(The delivery guy leaves, I open up the box and become pissed. Pizza number two is also half pepper and half onion. I call them again.)

Employee: “Thank you for calling [Pizza Restaurant]! Can I take your order?”

Me: “I called a short while ago to complain about my pizza being made wrong. I just received the new pizza, and it was made wrong in the exact same way as the first one!”

Employee: “I’m so sorry! Let me get my manager for you.”

(I wait, hungry and agitated, as the employee fetches her manager and explains the situation.)

Manager: “Hello? My employee told me what’s happened. I am terribly sorry about that. If you’d like, we can send you another pizza, and I’ll give you a credit for a free large pizza on a future order for all the trouble.”

Me: “That’s fine.”

(We wait for pizza number three, and by this point it’s getting pretty late. The same delivery guy arrives for the third time.)

Delivery Guy: “Hello, again! Sorry about all the trouble you’ve been having with this. I’ve got your pizza here, and this time I checked it myself before I left the restaurant. Why don’t you check it yourself before I leave.”

Me: “Thanks.”

(I check the pizza, and this time it’s made right.)

Me: “Finally! Sorry you had to come out here so much.”

Delivery Guy: “It’s no problem. Actually, I’m off the clock now, but I offered to bring you your pizza since it’s on my way home.”

Me: “Oh! Thank you!”

(After a brief moment of thought, I get an idea.)

Me: “Hey, before you go, do you like pepper and onions on pizza?”

Delivery Guy: “Yeah, sure?”

Me: *giving him pizza number two, which remains untouched* “Then, here! Have some free pizza!”

Delivery Guy: “Oh! You don’t have to do that!”

Me: “Go ahead! You’ve been a lot of help, and besides, there’s no way we’re going to be able to eat all this pizza.”

Delivery Guy: *taking the pizza* “Well, thanks! You have a good night!”

Me: “You, too!”