Darn-Fangled Dangle

Me: “Welcome to [name of ISP] support. This is [my name]; how can I help?”

Customer: “I have a new dangler!”

Me: *stifling a laugh* “I’m sorry, I didn’t quite hear you. Could you repeat that?”

Customer: “I. HAVE. A. DANGLER!”

Me: “I see, and what help might I offer you today?”

Customer: “My dangler isn’t working! Fix my dangler!”

(I realize she is talking about a mobile broadband ‘dongle’. I run through some basic troubleshooting, and fix the problem.)

Customer: “Thank you for your help! I do hate danglers, they never work the way you want them to!”