Dairy, Dairy, Quite Contrary

| Right | January 5, 2016

(In the restaurant I work in the waiting staff make the desserts. We get an order for our children’s pancakes dessert which normally comes with ice cream, sauce, and marshmallows. The message says ‘just pancakes and marshmallows, no dairy.’ I check with my coworker who took the order.)

Me: “Our pancakes have dairy in them. Did you inform the customer?”

Coworker: “Yes. They just said they wanted them anyway, so I put the order through as they asked.”

(I decide to go check with the customer, who ordered the pancakes for her sons. Just in case there was any confusion.)

Me: “Sorry to disturb, but is this the table that ordered the pancakes with no dairy, just marshmallows?”

Customer: “Yes. Is there a problem?”

Me: “Are your children lactose-intolerant at all?”

Customer: “Yes, actually.”

Me: “Well, the pancakes we sell aren’t lactose-free. And I’m sorry, but we have no dairy-free alternative. I wouldn’t want your boys to get sick.”

Customer: “Oh, don’t worry. I know. But I already promised my boys the dessert. With all the extra stuff on they will get sick, but just the pancakes will make them only a little sick, so that’s fine.”

Me: “Yes, ma’am.”

(I walk away to explain to my coworker making desserts not to worry about anything. The boys enjoyed their desserts but didn’t look to great afterwards.)

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