Daily Recommended Drama
I work in a health supplement and wellness store. We’re selling a big jar of vitamins with a label that has a coupon on the inside of it. You easy-peel it off and reveal the coupon on the other side, which was for another of the vitamin jars at half price.
The vitamins are good for months, but the coupon expired before that, so we’re in a situation now where we’re still selling the vitamin jar, but the coupon on the inside of the label has expired.
A customer storms up to the counter and slams a bunch of these jars down on it, hard. I can see the labels have all been peeled off.
Customer: “All of these coupons have expired! You shouldn’t be selling expired product on your shelves!”
Me: “The product itself hasn’t expired, only the coupon has. It was a summer promo.”
Customer: “No!”
I was a bit taken aback by the intensity of that “No!”
Customer: “If the product is on sale, then the coupon is still valid! I demand you honor the coupon!”
Me: “The coupon is issued by the company that makes the vitamins; we only sell the jars. We can’t honor a coupon if the company has ended the promo. The register won’t scan it as valid.”
Customer: “This is false advertising!”
Me: “Actually, no, it isn’t. See, the coupon has an expiry date, so nothing has been falsely advertised.”
Customer: “No! If it’s for sale, then the coupon is still valid! Either honor my coupon or take all of these off the shelves! Now!”
After that second intense “No!”, my manager walked over and saw all the jars on the counter.
Manager: “Actually, sir, instead of doing that, we could make you pay for all the product you just damaged by ripping open the labels on all these jars.”
Customer: “I was looking for a valid coupon!”
Manager: “The coupons are for customers who already bought the jar. They’re meant to be peeled off after purchase. So, that’s five jars, at full price, that would be—”
Customer: “—No!”
The customer runs away after a third and final “No!”.
Me: “Wow, he really wanted those vitamins.”
Manager: “I don’t know what deficiency he’s trying to supplement, but I don’t think vitamins are gonna cut it.”
