Cut From The Mouth Of Babes

, , , | Right | June 12, 2017

(I’m quite short and petite, so many customers mistake me for a teenager and patronise me even though I’m actually 20. This isn’t helped by the fact that it’s currently school holidays.)

Customer: “I need three metres of this fabric. But I need you to cut it straight.”

Me: “Of course, ma’am. We make an effort to ensure that every cut has been measured currently and is straight.”

(I measure out the fabric and take normal precautions to ensure it is properly lined up with the ruler so the cut will be straight. The customer apparently doesn’t think I’ve done this correctly, and moves the fabric. I firmly move it back and begin to cut. She starts to move the fabric while I’m cutting.)

Me: “I’m sorry, ma’am, but it’s impossible for me to cut the fabric straight if you keep moving it.”

Customer: “But it’s not straight!”

(She keeps moving the fabric.)

Me: “I’d really appreciate it if you’d leave the measuring and cutting to me. I’ve been working here for over two years and I can assure you that you will receive three metres of correctly cut fabric. After I’ve finished cutting you’re welcome to measure the piece for yourself. If it’s incorrect I’ll happily cut you a new one.”

(She went red and kept quiet after that. To add icing to the cake, my colleague in her mid-40s approached me while I was processing the transaction and asked me how to place a complicated order. Never assume that someone who looks young is inexperienced.)

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