Customers You Will Always Remember
(I am working the register at a large liquor store when a woman with a few items in her cart comes up. I give my standard greeting and start ringing up her items.)
Customer: “Do you guys have any deals going on?”
Me: “Yes, they’re all either marked with large signs on the endcaps or with hanging tags in the aisles.”
Customer: “Can’t you just tell me what they are?”
Me: “I’m sorry, ma’am, but I don’t have all the sale items memorized.”
Customer: “What are you, new? I work retail, too, and I know my whole store’s inventory and all the sales.”
Me: *in my head* “Well, la-di-fricken-da, good for you!” *out loud* “Well, that’s very impressive, ma’am, but we have over 1000 SKUs, 100 of them or more can be on sale at any time, and the sales change weekly.”
Customer: “That’s no excuse for not knowing your products!”
Me: “I’m very sorry that I can’t help you, but even most of the managers here don’t know everything item or everything that’s on sale every week. Is there anything else I can help you with?”
Customer: “Learn your sales!” *storms out of the store*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
