Customers: You Have No Power Here

, , , , , | Right | October 3, 2019

(I’m the manager at a busy gas station with a convenience store. There has been a major power outage in our little town; power has been out for seven hours at this point and nothing is open. Still, people pull in hoping to gas up or buy some snacks, and I spend a good part of my day telling people we are closed as I can’t leave the building. A lady pulls in, gets out of her car, and starts walking to the door, so I open it to talk to her.)

Me: “Sorry, ma’am, power’s out and we’re closed.”

Customer: “I know, but can’t you just sell me one little bag of ice?”

Me: “I’m sorry, but I can’t. Not today, anyway.”

Customer: “You can’t even sell me one single bag of ice?”

Me: “I’m afraid not. Sorry.”

Customer: *in an angry, sing-song tone* “Well, how am I supposed to keep my food cold if you won’t sell me any ice?!”

Me: “Ma’am, we can’t even keep our own food cold. I’m sorry, but I don’t know what else to tell you.”

Customer: “What the h*** am I supposed to do, then?!”

Me: “Well, you could cross the bridge in to [Town three minutes away in another province]. I know for a fact that they have power, and they sell ice, as well.”

Customer: “I don’t go to [Town] because I don’t like bridges! So there!”

Me: “Oh, okay, then. I’m sorry. Have a good night.”

(As she walked off, I looked over at our electric ice freezer that had been sitting out in the hot sun for seven hours and wondered how she thought we were keeping our ice frozen. They were basically bags of slush at that point.)

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