Customers With Very Specific Baggage
(I work at a large retail store. On the credit card machine, at the end of every transaction, a one question survey would pop up for the customer, asking to rate our customer service, from 1 to 5. I’ve just finished ringing up a customer and put her items in a plastic bag. She has been fairly normal so far, until…)
Customer: “Do you have any bags with handles?”
Me: “Yes, all our bags have handles.”
Customer: “No, I mean a paper bag. I don’t want plastic.”
Me: “I’m sorry, ma’am. All we have are plastic bags.”
Customer: *angrily replies* “Well, I don’t want a plastic bag!”
(She then picks up the stylus pen and chooses “1” on the customer service questions, deliberately pushing down so hard on the screen that it permanently leaves a mark.)
Customer: “Next time have paper bags!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
