Customers That Failed To Scan Reality

, , , , | Right | June 3, 2020

I work at a popular supermarket as a cashier. I am on spring break from college. We have just had to rearrange our entire grocery department because corporate told us to.

I have a lady and her adult son come up to my register. The lady is in one of our electric scooters. The son comes first and begins putting his items from a larger cart on the belt, and I begin scanning them.

The lady makes her way around her son and comes right up to me.

Lady: “It is rude to begin scanning the items before the customer is at the register.”

Son: “What?”

Lady: “She’s supposed to wait. That’s just good customer service. I’m so tired of all this electronic s*** making you kids think you can do whatever you want.”

I am shocked. It is an expectation of our store and our customers to start scanning as soon as items are on the belt so customers can leave faster.

The lady begins slamming things from the basket on her scooter onto my belt. I try to avoid eye contact because I am not good with confrontation.

Lady: “I should make her void this entire order and start over.”

The son rolls his eyes.

Lady: “I wish they had just left the store the way it was. It’s way too hard to find anything in here! I’m going to shop at [Another Store] from now on!”

I later learned that she yelled at my managers before she came to my line about the rearranging of the store. My managers only deal with the front end and don’t have anything to do with the rearranging. It’s sad to see that some people think the world revolves around them.

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