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Customers Are Not The Shining Lights Of Your Day

, , , , | Right | March 16, 2018

(I work at a popular store as a stock boy. One weekend in particular, our store is having a huge sale on some special lamps; it is even in the flyer. All weekend, I am constantly stocking the shelves with more and more lamps, as they are just flying off the shelves. Before we even start putting them on display, my manager asks me to cut open a box, plug the lamp in, and display it neatly to show the customers what it looks like when it’s properly modeled at home. Eventually, we run out of lamps and only have one lonely lamp sitting on the shelf, waiting to be bought. I happen to walk past the display on my way to my break and customer approaches me.)

Customer: “Excuse me.”

Me: “Yes? How can I help you?”

Customer: “Can you please open this box—” *points to the lamp in the box* “—so I can see what it looks like?”

Me: “Actually—” *I point to the lamp on display* “—that one right there on display, all plugged in and set up, is pretty much what it looks like.”

Customer: *very rudely and loud* “Yes, I can see that, but I want to see what this lamp looks like!”

Me: “It’s the same lamp, ma’am. It looks exactly the same.”

Customer:I don’t care! I want to see what this lamp looks like!”

Me: “I’m sorry, ma’am, it’s just that we’re not allowed to open up our boxes; we can get in a lot of trouble, actually.”

Customer: “That’s bulls***! I refuse to buy something without seeing it first and without knowing what it looks like! I saw it in the flyer and I want it! Open it!

(I leave to get my manager and we come back about two minutes later. My manager begins to tell her that we cannot open boxes because it’s part of policy. After much back-and-forth bickering, my manager finally lets me cut the box open to shut her up.)

Customer: “Was that so hard?!” *inspects it thoroughly* “Okay, I will take it. But do you have any more in the back?”

Me: “No, ma’am, this is our last one.”

Customer: *looking like she’s ready to commit murder, gets even angrier and louder* “I DON’T WANT TO BUY AN OPENED ONE!”

Me: “Ma’am, it’s opened because I opened it for you!”

Customer: “I don’t care! I’m not buying opened merchandise!”

Manager: “We’re awfully sorry, ma’am, but it’s the last one.”

Customer: “Can I at least get a discount? This item is now technically considered ‘used,’ and I refuse to pay full price for ‘used’ items.”

Manager: “Ma’am, we can’t do that.”

Customer: “But you have to! If you’re selling something that’s been opened, you have to sell it for a discounted price! I’m not stupid!”

Manager: “Can’t do that, ma’am; I’m sorry.”

Customer: “I’m leaving! This is the most ridiculous thing I have ever encountered in my life!”

(Then she leaves the store without buying the lamp.)

Nearby Customer: “What a f****** b****!”