Customers, Help Yourselves

(My mom has been on hold with our cable company, trying to figure out why they have started charging her over 30% more. Apparently, we’ve been paying for premium channels, which we never asked for or use. She has been put on hold again when this happens.)

Mom: *on hold* “Why are they charging me for stuff I don’t want?!”

Woman: *on the other line, picks up* “Hello?”

Mom: “Hello.”

Woman: “I’m trying to find out why my [Channel] isn’t working?”

Mom: “Um, I’m actually a customer, too.”

Woman: “What? How did that happen?”

Mom: “I don’t know. I’m trying to get my bill reduced and they put me on hold again.”

Woman: *laughs*

(My mom ended up having some laughs with another random customer about how weird and screwed up cable companies are. And we’re still trying to get our bill reduced.)