Customers Come First As Long As They’re You

, , , , , | Right | April 9, 2018

(I work in a coffee shop. My coworker is on her break, leaving me alone. I am helping somebody in the lobby as a lady comes by the drive-thru.)

Me: “Thanks for choosing [Coffee Shop]; I’ll be with you in a moment.”

(I finish serving the lobby guest, and go back to talking on the headset.)

Me: “Thanks so much for your patience; I do appreciate it. What sounds good today?”

Customer: “Can I get a 16-ounce hot chai?”

Me: “Absolutely! Anything else?”

Customer: “No, that’s all.”

Me: “I’ll see you at the window!”

(The customer gets to the window.)

Customer: “I don’t see why I had to wait when there’s no one in front of me.”

Me: “I’m so sorry about the wait; I was helping someone in the lobby, and we are short-staffed at the moment.”

Customer: “There’s absolutely no reason I should be waiting like that! Customers come first!”

Me: “I’m very sorry, but, like I said, I was helping another customer in the store.”

Customer: “This is horrendous service! I’m very close with the owner and her family. I’m going to call her and see to it your employment is terminated!”

Me: *laughs* “You do that, ma’am! Have a fantastic night, and here’s your chai!”

(My coworker happens to be the owner’s daughter. I ask her about this lady.)

Coworker: “I have no idea who the f*** that lady is; she can f*** off.”

(She never did call the owner.)

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