Customers Are Not Moved By Employees’ Plights

, , , | Right | January 17, 2020

(I work as a grocery clerk for a supermarket near Seattle. I am walking down an aisle while pushing several shopping carts back up to the front of the store. There is an elderly woman standing in the middle of the aisle with her own cart, and there isn’t enough room for me to squeeze past her unless she moves forward three feet, to a wider spot in the aisle.)

Me: “Hi. Would it be possible for you to move your cart a little bit, so that I can fit by? Just to the wide spot would be awesome.”

(The customer stares at me for a moment, frowns, and steps into the wide spot with her cart.)

Me: *smiling* “Oh, thank you! That’s perfect!”

(I start to walk by her with the carts, but before I am completely past her, she speaks.)

Customer: “I think you should move for the customer.”

Me: *startled* “Huh?”

Customer: “I’m the customer. You should move for me. Not the other way around. I shouldn’t have to move for you.”

Me: *turns to look at her* “But I couldn’t go around you if you didn’t move your cart.”

Customer: “Exactly. You should have gone down a different aisle as soon as you saw me! It was extremely rude of you to come down here, and you need to learn some manners!” *glares*

Me: “Sorry?”

Customer: “Hmph! So rude!” *turns away*

(Perplexed, I hurried up front to the cash registers, where I described the incident to one of the cashiers. About then, the customer appeared at the checkstand, still glowering at me. Fortunately, my shift was over, so I walked away and punched out without having to serve her.)

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