Customer Vs Costumer

| Right | December 27, 2012

(It is the opening of ‘The Dark Knight Rises’. As it’s a major film, staff are allowed to relax the dress code and dress up in the theme of the film. Our most senior floor manager that day is wearing a Batman mask, cape, utility belt, and boots. He’s at customer service and I’m in concessions.)

Customer: “There is way too much salt in this popcorn. Are you trying to make my kids sick?”

Me: “Ma’am, I’m sorry you think the popcorn is too salty. Can I remake a batch for you without the flavoring salt?”

Customer: “I’m taking my kids to get tested and then I’m going to sue this theater!”

Me: “Because the popcorn was too salty?”

Customer: “Yes! I know you do it to drive drink sales, but this is immoral!”

Me: “An immoral amount of salt?”

Customer: “Yes! This is immoral, what you’re doing. You’re making kids sick! Now where’s your manager? I want to talk to an adult!”

(I’m 19. My manager in the Batman costume is 23.)

Me: “Ma’am, I am a manager. If you’d like, I can give you all the information to file a complaint with corporate.”

Customer: “No! I want to talk to an adult. Not a little girl!”

Me: “Okay, well, our most senior manager on staff is behind Customer Service.”

Customer: *looks around, but doesn’t realize who my manager is*

Me: “He’s the one dressed up like Batman.”

Customer: *turns and walks out of the theater without another word*

(Thankfully, we never got sued and never saw her again.)


Did you find this story using our Movie Theater Concessions roundup?

Click here to get to the next story!

Click here to get back to the roundup!

1 Thumbs
2,142