Customer Service To A Tea

My wife is almost completely tee-total except for the odd sip from time to time but she drinks tea constantly — both the proper stuff and herbal. When she was pregnant, she more or less gave it up because she was concerned about the caffeine content, but I knew that she was missing it.

One day after work, I went to a specialist shop a few streets away from my office and had a chat with one of their staff about my situation. She was absolutely wonderful and spent time helping me with a selection of teas that were naturally caffeine-free, worked with my wife’s preferences, and were otherwise safe to consume whilst pregnant.

After one of her colleagues rang me up, I asked to speak with the manager.

Manager: *Polite but a little apprehensive* “Hello, I understand that you wanted to speak to me. How can I help?”

Me: “I just wanted to give you a bit of feedback. Your member of staff has been absolutely wonderful today and has really gone out of her way to help me find teas that my pregnant wife can enjoy. I really just wanted to thank you also and let you know that I had a great experience today so that you can mark it in her next performance review or whatever.”

Manager: “Oh! That’s wonderful. I’m really happy to hear that and thank you for taking the time to speak to me. Congratulations, too! Here, let me give you something.”

The manager then spent the next few minutes filling up my carrier bag with free samples before thanking me again and telling me to have a good day. What a great experience! The place wasn’t the cheapest but it definitely became my favourite spot for unusual teas after this.