Customer Service Only Applies When You’re OUR Customer

Me: “Thank you for calling [Store]; how can I help you?”

Customer: “I have an Xbox One and I want to get Red Dead Redemption for it. A friend has one for Xbox 360, and I played it on my Xbox One and it played, but I wanted to get the Xbox One version.”

Me: “The original Red Dead Redemption did come out on the 360, and it can play on the Xbox One, but the original didn’t come out on Xbox One; the sequel game did.”

Customer: “Well, I saw it at [Competitor]. Could you tell me if it would work on my console? And what the price is?”

Me: “I wouldn’t know what [Competitor] has in stock or what their prices are. I work here, so I can only tell you what our prices are and what we have in stock.”

Customer: “Could you call them and then call me back with the answer?”

Me: “I’m sorry, sir, that’s not something I can do; I’ve got work to do here. But I’m sure you can!” 

Customer: *Hangs up*

Seriously?