Customer Service Only Applies To Actual Customers

, , , , | Right | December 2, 2018

(I work at a chain grocery store, and I am one of the few authorized to do returns. One day a cashier signals he needs help with a customer.)

Me: “Hello. How can I help you today?”

Customer: “I bought this at [Other Store]. This lady is saying I can’t return it here!”

(I look at the item, and it is indeed not one of ours. It’s actually another store brand product, not a national product.)

Me: “She’s right. I can’t accept this since this is a [Other Store Brand] item. There’s nothing I can do.”

Customer: “But I know you guys are owned by the same person! That means you can take this back! I don’t want to have to go all the way to the other store since I’m already here!”

Me: “Yes, we are owned by the same company, but that doesn’t mean we have the same system or products. You will have to return it to them to get your money back.”

Customer: “But it’s so far away! Are you going to pay for my gas so I go there?”

Me: “No, I will not. You have to go there to get your money back.”

Customer: “You a**hole! You know the customer is always right!”

Me: “But you are not our customer, so in this case, you are not right.”

(I got a verbal warning for it. But I don’t think my manager was serious about it, since he was trying hard not to laugh.)

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