Customer Service: Once Bitten, Twice Shy
Customer: “Hi, can I get my dog’s nails clipped?”
Me: “Yes, have you been here before?”
Customer: “Yes.”
Me: “Okay.” *pulling up info* “It looks like your dog’s rabies certificate expired last month.”
Customer: “I have the papers at home. I’ll bring it in next time.”
Me: “Sorry, sir, we need the current rabies certificate to do nails.”
Customer: “So you don’t want to do them?”
Me: “I can’t do them, sir. It’s our policy.”
Customer: “I thought that was just for grooming.”
Me: “No, sir, it’s for all services. I can’t–”
Customer: “Fine, I’m never coming back again!” *storms out*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
