Customer Service Isn’t For Everyone
I apply for a restaurant job through a temp agency. The agency invites me to come to an application session in Rotterdam, so I take public transport there from my hometown.
As it turns out, the job is not entirely suitable. The agent, however, does not simply want to give up on me.
Agent: “Maybe you could do work in customer service?”
Me: “Like, over the phone, you mean?”
Agent: “Yes, I do. Might suit you?”
Last year, I did some work at a telemarketing company. From that, I learned two things. First, I couldn’t cope with all the negative energy people fired at me. Second, I wasn’t very good at convincing people. So, obviously, customer service is not a field where I want to go. But I decide to be tactful.
Me: “I don’t know. I doubt that I have talent for that.”
Agent: “Well, I thought, you have a university degree, so you won’t let people talk you down easily.”
Me: *Short silence* “No, I’m actually not very good at that.”
So, having a degree automatically makes me steadfast and convincing?
Question of the Week
Have you ever served a bad customer who got what they deserved?