Customer Service Is Over(reaction)

| State College, PA, USA | Right | August 21, 2014

(In the restaurant I work in we’re allowed to talk back to the customer if they’re being out of line. We’re open late, so a large portion of our customers are well past drunk. This occurs on an otherwise slow Sunday night.)

Me: “Hi, what can i get for you?”

Customer: “I want some chicken tenders and some fries. Do you have something like that?”

Me: “Sure, you can get the combo platter for [price], unless you want a side of sauce. Then it’ll be a bit more.”

Customer: *heavy sigh* “How much is a side of sauce in this f****** dump?”

Me: *instantly irritated because I’ve been nice so far* “Excuse me? Did you just call my store a f****** dump?”

Customer: *stares blankly at me*

Me: “You can leave now.”

Customer: “Why? I was just kidding.”

Me: “It didn’t sound like you were kidding when you insulted my place of business. It also wasn’t even remotely funny, so I don’t know how you could consider that kidding.”

Customer: “But I was just kidding. I really want the food.”

Me: “So you want to insult me, and then have me smile and serve you? No. It’s not gonna happen. You and your friends can leave any time now.”

Customer: “Why?”

Me: “Because I don’t appreciate your attitude, and I don’t want to serve you. Did I call you f****** ugly?”

Customer’s Friend: “That’s uncalled for!”

Me: “Why? I was just kidding. That makes everything better, doesn’t it?”

(They ended up leaving, looking confused as to why I was upset. The other customers were laughing at them as they left. I told the owner of the store about it the next day. He just laughed.)

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  • Trillium

    Meh, she didn’t insult you or any actual person.
    Getting offended for a business is pathetic. Its just a place for making money, it deserves no special respect. Especially not from customers.
    Unless you’re the owner, then it’d be understandable.
    Not with OP here. So far it seemed they only figured losing a customer was worth it since they could suck it up to the owner.

    • Animeguykurosaki1

      OP probably had a bunch of rude people all day but none that reached the point of swearing and wanted to let it out