Customer Service II: The Reckoning

, , , | Right | February 23, 2009

Me: “Thank you for calling [Company] Communications, how can I help you?”

Caller: “Yeah, my cable box in my bedroom is not working.”

Me: “Okay, I can take a look at that for you. How is it not working?”

Caller: “Look, I just want to watch Eragon in my room…”

(I finally figure out that the box will not take the signal we are sending.)

Me: “It looks like we will need to get a tech out there to replace the box.”

Caller: “Why?”

(I try to explain that the box is refusing the signal and that we need to switch the box. This goes on for five minutes before I give up and try an alternative answer…)

Me: “Um… the box has gone rogue and is no longer taking instructions from us. We need to bring it back in for training.”

Caller: “Oh, that makes sense! Why didn’t you just say that?”

Me: “…”


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