Customer Service Does (Not) Speak Your Language

| Topeka, Kansas, USA | Language & Words

Me: “[Store Name], this is Grace. How can I help you?”

Caller: “What’s on the down low?”

Me: *thinking I heard her wrong* “Excuse me, ma’am?”

Caller: “What’s on the down low?”

Me: “Um, not a lot.”

Caller: *angrily* “What’s on the down low?”

Me: “I’m really sorry. I just don’t think I’m understanding you.”

Caller: “WHAT’S ON THE DOWN LOW?!”

Me: “What?”

Caller: “WHAT TIME Y’ALL CLOSE?!”

Me: “Oh, we close at 9 PM.”

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