Customer Satisfaction Is Dropping
(One night I’m working the front register. An older male customer walks in.)
Me: “Hello, what can I get for you?”
Customer: “I want a double cheeseburger, small fry, and a ten-piece chicken nugget.”
Me: *inputs the order* “Anything else for tonight, sir?”
Customer: “I want my nuggets dropped FRESH!”
(My night-shift manager is behind our wall with our fryers.)
Night Manager: “Sir, our nuggets just came up.”
Customer: “I DON’T CARE. I WANT THEM DROPPED!”
Me: *takes his money as I think to myself* “If we drop your nuggets right after some JUST came up, that means you’d have to wait longer, dumb-a**.”
Question of the Week
Have you ever served a bad customer who got what they deserved?