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Customer Reactions Are A Lottery

, , , , | Right | January 9, 2020

(This occurs the night of a drawing for a large-winnings lottery. It’s the highest the payout has been in recent memory, and everyone is buying lottery tickets for it, even those who don’t normally play. All day long, I’ve gotten, “[Number of Plays] of [Game]” in response to my, “How are you?” and I’m getting sick of being seen as a lotto robot instead of a person. I get one too many customers doing this, and finally I snap.)

Me: “Hi! How are you?”

Customer: “[Game].”

Me: *irritated* “Really? That’s funny, I’m feeling pretty [Other Game] myself; thank you for not asking!”

(The customer gapes at me while the line goes quiet, and I immediately realize I’ve let my customer service go. Before I can even begin to apologize, the customer laughs.)

Customer: “I’m sorry, I deserved that. I’m fine, thank you. How are you?”

(I and the line visibly relaxed, and his transaction ran smoothly. Everyone in line after him who heard me made sure to respond to me properly and politely.)


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