Customer Knows Best
(We are running a little sale that offers the customer 20% off on regular priced item.)
Customer: “So, can I use the sale coupon on sale items?”
Me: “Unfortunately, the coupon is only good on regularly priced items.”
Customer: “What about sale items?”
Me: “It can only be used on regularly priced items.”
Customer: “But the shoes were $109, and now they are $79.”
Me: “We can only use it on regularly priced items.”
Customer: “But it’s marked down!”
Me: *losing patience, but still with a smile* “I’m sorry, but again we can only use it on regularly priced items.”
Customer: “Well, then make my shoes regular priced and give me my 20%!”
Me: “Sure, I’d be happy to. You grand total comes to $87.20.”
Customer: “Finally! I swear, all you people try to do is swindle us out of buying sale items with that regular priced coupon. But I see through what you’re trying to do.”
Me: “Yes. I’ll do everything I can to give you the best deal you want.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
