Customer: Impossible, Part 2
Woman: “My screw fell out of my glasses. Can you replace it?”
Me: “Absolutely.”
(I go in the back, replace the woman’s screw, and bring it back.)
Woman: “This is all wrong.”
Me: “Excuse me?”
Woman: “This screw is silver. My screw was gold!”
Me: “I’m sorry, but the only screws I have are silver.”
Woman: “But my screw was gold. This thing is cheap.”
Me: “To be fair, your screw wasn’t gold. It just had gold paint on it just like your frames.”
Woman: “How do you know?”
Me: “Well, I looked at the other screw.”
Woman: “I thought this frame was solid gold.”
Me: “I’m afraid not. This is a $120 frame. It’s not going to be made of gold with gold screws for $120.”
Woman: “Can you give me a gold-painted screw?”
Me: “I only have silver, ma’am.”
Woman: “Well, I don’t want it.”
Me: “Would you like me to take it out and give you back your broken glasses?”
Woman: “No.”
Me: “Then I suggest you take this screw.”
Woman: “I don’t want it!”
Me: “Then I’ll take it out for you.”
Woman: “No! I need them to see.”
(I hand her back her frame, still fully repaired.)
Woman: “I DON’T WANT THAT SCREW!”
Me: “Well, if you find the screw that fell out, I will be happy to put it back in for you.”
Woman: “I’ll never find it. It fell out a week ago!”
Me: *bangs head on wall*
This story is part of the World Sight Day roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
