Customer Entitlement Is Unlimited

This is in the earlier days of cell phones where a lot of plans have limited texting. We deal with unbilled usage, so we alert you before it prints and try to save you money.

Caller: “My daughter has sent a lot of texts! My bill is huge!”

I check, and her daughter has sent almost 5,000 texts, which racks up to about $500.

Me: “For $20, I can add unlimited messaging to wipe it all out like it never happened.”

Caller: *Immediately argumentative* “I refuse to pay $20 for something that you can fix for free!”

Me: “Ma’am, I am actually trying to save you money.”

Caller: “You could save me more!”

Me: “Or I could save you nothing at all.”

She complained. She got it escalated. She still had to pay.