Curse Of Working The Night Shift Are The Night Creepers

A few weeks after starting at my new job, night auditing at a hotel, I got a call at 2 AM from a guy. I had the headset on, not near the phone system, when I took the call, so I had no way of knowing if he was in a room or not. I answered as normal:

Me: “[Hotel] in [Town]. This is [My Name], how can I help you?”

Caller: “Is Walmart open?”

Me: “Unfortunately, all the Walmart stores in the area close about midnight.”

Caller: “I’ll just go in the morning. I’m staying at the hotel until Monday. Do you have time to help me?”

By this point, I’ve gotten back to the phone system on the front desk.

Me: “If it is hotel-related, I can definitely help you.”

Caller: “I’m having a nice dinner with my daughter later today, and I’m going to go get her some nice stockings to go with her very nice dress—”

I don’t even let him finish before these words come out of my mouth:

Me: “Hon, I don’t think I can help you with that!”

I was laughing a bit at the absurdity of it.

Me: “Hotel issues, yes, but now tha—”

He hung up. 

I jotted down the time. He called on a private number, so no phone number, and wrote a brief sentence of what he said. Put it in my notebook, like I always do now with creeps. Most guys used the same scenarios, so knowing them made my hang-up easier. Then I finished my night. 

Flashforward to four days later, and I get a call at 10 AM from my supervisor. She is asking about this negative interaction I had with a guest a few days ago, and that she really needs to discuss my customer service manners with her.

I asked her, half awake, what the issue was.

Supervisor: “I got a call from a guy earlier in the morning saying that the girl who worked that night was very rude on the phone to him when he was just trying to get a room for him and his daughter. That they had been traveling and needed a place to sleep and that when he called for prices, you were snarky and told him that he would have to pay $100 cash deposit on top of the $120 room and he had to have a card on file other than the one he was using for the room.”

I snorted a bit, waited for her to finish, and replied.

Me: “He did call, but to ask about stockings for his daughter to go with her outfit for their nice dinner.”

I tried not to sound as creepy as he was.

Me: “He told me he was in the hotel already and had called on a private number, but the record should still be in the phone. You can even check the cameras; I was right next to the front desk one.” 

She told me to wait, and she’d call me back. Thirty minutes later, she calls, apologizes, and says to just try not to laugh at the guys who call with stuff like that.