Cumulative IQ: Two. And A Half.
(I approached a youngish looking husband/wife couple checking out our bedroom furniture to see if they needed any help.)
Wife: *pointing to a headboard* “Do you have this in stock?”
Me: “Give me just one minute, and I can go check that for you.”
Husband: “But before you do that, what is it?”
Wife: “I was wondering that too.”
Me: “It’s a headboard.”
Husband: “But what IS it?”
Me: “It’s a headboard. For your bed. You attach it to the top.”
Wife: “But what does it do?”
Me: “It makes your bed look nice.”
Wife: “But does it DO anything?”
Me: “Makes your bed look pretty?”
Husband: “But WHY?”
Me: “Some people like the added touch.”
Wife: “But why should WE buy it?”
Me: “If you think it would look nice in your room, then it would be a great addition to your decor.”
Wife: “You still haven’t told me what it does.”
Me: “Um, it helps your bed match the color scheme of your room.”
Husband: “What’s a color scheme?”
Wife: “Does that have something to do with carpets?”
Me: “Um…kind of. Carpets, curtains, bedspread, furniture. People generally like them to match. The overall color is called the color scheme.”
Wife: “Oh. I had heard of that, but no one ever told me what it was.”
Husband: “So we would need a real bed for this?”
Me: “Well what do you have?”
Husband: “A futon.”
Me: “A headboard wouldn’t work with that.”
Wife: “So I can’t get this?”
Me: “Well you could, but you wouldn’t be able to use it with your bed.”
Wife: “Why not?”
Me: “It only attaches to a regular mattress bed frame.”
Wife: “Oh. But what does it do?”
Me: “Let me go find someone that can better help you.”
(I ran off to find my manager because I couldn’t contain the laughter anymore. It took her 15 minutes to explain to them what exactly a headboard was, and why you couldn’t use it with a futon. We’re pretty sure they still didn’t really get it.)
Question of the Week
Have you ever met a customer who thought the world revolved around them?