Cubic Hurtonium

, , , , | Right | July 9, 2019

(I work for a nationwide jewelry company. People will often come to us because we can repair jewelry in-store, even if it wasn’t purchased from us. The only exception is if the metal or gemstones aren’t genuine, because the tools we used for repair would destroy the pieces or crack the imitation stones. Each time a customer brings in a piece to be repaired, we have to verify the metal is indeed gold, silver, or platinum, and that the stones are genuine. A young couple comes into the store, and they approach me at the repair counter.)

Me: “Hello! How can I help you today?”

Woman: *hands me her engagement ring* “Yeah, one of the things that holds the diamond on the ring broke off.”

Me: “One of the prongs? Well, it’s a good thing you noticed. Did you buy this piece from us?”

Woman: *glances back at her fiancé, who is engrossed in his phone, then gives me a smug look* “No, he bought it from [Famous Higher-End Brand], of course. He wouldn’t buy me any of the cheap rings you have here. Right, babe?”

Man: *barely glances up* “Uh, yeah, from [Higher-End Brand].”

Woman: “See? But the closest store is too far away, and somebody told me you’d fix it even if it didn’t come from here.”

Me: *maintaining my retail smile* “Yes, of course. I just need to examine the ring and have you fill out some paperwork.”

(I hand her a form to fill out and then begin by cleaning the ring thoroughly. It is DISGUSTING, but thankfully, I always wear gloves when handling other people’s jewelry. Then, I look at it under a microscope to make sure there is only one broken prong, and I can’t find the metal stamp in the ring shank. Those can sometimes wear off, but it looks like the inside of the shank is actually flaking. Also, something about the stone looks off. Less expensive diamonds can often be cloudy or have black spots, but this one almost looks like it has fogged up from the inside. I grab the electronic tester and hold it to the stone. A green light means it is genuine diamond, but a red light means it is CZ, or some other imitation. When that red light lights up, my stomach drops. I test it three more times and get three more red lights. No way did this ring come from [Higher-End Brand].)

Me: “Excuse me, ma’am? Sir? I’m afraid we won’t be able to repair the prong on your ring.”

Woman: “What? Why not?!”

Me: *preparing myself for a meltdown* “I’m afraid that this ring is most likely not made of precious metal, so our tools would not work on it. Also, your stone is not a genuine diamond, so any heat from our tools would crack it.”

Woman: “WHAT DO YOU MEAN, IT’S NOT REAL?!”

Man: *finally realizes what I just said* “Uh… Come on, baby, let’s go. She doesn’t know what she’s talking about.”

Me: “You’re welcome to try another store for a second opinion, of course.”

(I carefully placed the ring on the counter. The woman snatched her ring up without another word and stormed out of the store with her fiancé behind her. I left the counter a few seconds later and moved to a window with a view of the parking lot, just in time to see this woman PUNCH her fiancé square in the nose! She started screaming at him and hitting him around the head and shoulders. My manager ended up having to call the police to escort them out of our parking lot.)

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