Crying Over No Spilt Milk

(I work in a convenience store, and am calling to make a dairy order.)

Me: “Hi, this is [store] calling. I’d like to place my order.”

Rep: “Sure! Whenever you’re ready.”

Me: “I’ll take 15 ‘2%’, 5 whole, 2 skim—”

Rep: “I’m very sorry; can you hold on just one moment?”

Me: “Sure, take your time.”

(The rep puts me on hold for a few moments before returning.)

Rep: “I’m very sorry about that. I had this guy on another line screaming at me about how he didn’t get his Pepsi order. It took me a few minutes to finally get a word in and to let him know that he had called the dairy company.”

Me: *laughing* “Are you serious?”

Rep: “Yes! I’ve never had that happen to me! Haha! Okay, I can take the rest of your order now!”