Credited With A Sense Of Entitlement

, , , | Right | June 12, 2020

At my store, a message will come up on the register screen when someone has been preapproved for our store credit card. However, the person whose name it’s under has to be present. I’m checking out a lady who I have been helping pick out a sweater, and her husband is preapproved.

Me: “Is your husband [Husband]?”

Customer: “Yes?”

Me: “Well, it says he’s been preapproved for our credit card. But since he’s not here, he will be mailed the information.”

Customer: “Oh, that’s all right; he wouldn’t want one anyway.”

Me: “Okay. He’ll still be mailed information about it, and if he chooses to go through with it, he’ll be able to save fifteen percent on his purchase, and if you sign—”

Customer: “Oh, okay! Wait, since he’s not here, I can’t get the discount?”

Me: “Unfortunately, no, but—”

Customer: “Oh, that’s just ridiculous. You know what? I’m gonna be cold. I’m not even gonna buy this just because of that. That’s just a horrible policy.”

She left her purchase at the counter and stormed out before I was even able to tell her that it has to be registered under the correct name to protect him, and that she could have easily saved her own 15% by signing up for a credit card anyway without preapproval. Guess it didn’t matter that much to her after all!

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