Credit Us With Some Common Sense, Part 2
Call Center | Working
| June 27, 2016
(I work in the quality department of a call center for a large bank that has branches across the country. This is a one of the calls I listened to:)
Member: “I would like to do a cash advance from my credit card and deposit to my checking.”
Representative: “Okay, is your cash advance on your account?”
Member: “…”
Representative: “Is your cash advance with the bank?”
Member: “Transfer me to the branch; I can’t handle the call center right now.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
