Credit Of The Dead

, , , , , | Working | June 9, 2017

(My mother was big into mail ordering. When she died suddenly, my sisters and I were trying to clear up her affairs. A package was delivered about two weeks later, and I call the mail order house.)

Me: “We just received a package from you that my mother ordered shortly before her death. I’d like to return it for a refund, please.”

Customer Service Rep: “Oh, I’m sorry to hear about your loss. Can I issue a credit?”

Me: “No, I’d like a refund check made out to my mother’s estate.”

Customer Service Rep: “Well, we’d prefer to issue a credit.”

Me: “Did you hear me tell you that this person is dead? She’s probably not going to order too much more from you.”

Customer Service Rep: “I don’t know. I’ll have to talk to my supervisor.”

Me: “Well, unless he can bring her back, I’ll have to insist on a refund.”

(I eventually did receive a refund check.)

1 Thumbs
620