Credit Card And Barred

We have this regular that has been coming in for at least two years now on almost a daily basis. She’s incredibly disrespectful and has been asked to leave on multiple occasions. We’ve been trying to get her banned, but no luck.

She’ll bring in her own drinks, which we’ve told her multiple times is not allowed, and she refuses to abide by any of our policies. She complains about the food almost every time she comes in and expects us to comp it while she gets to keep the food.

The last two times this has happened, we told her:

Me: “If you want to keep the food, you have to pay for it, and if you want it comped, then we will take the food from you.”

The last time she came in was almost a month ago because our general manager kicked her out once again for foul language. She asked to have her meal comped, and when he said no, she started yelling and swearing.

Today, she comes in, and one of our relatively new servers takes care of her for the first time. Once again, she brought her own beverage. Upon seeing this, the owner comes over to her:

Owner: “Please leave your beverage in your car, or we won’t be serving you.”

She does so, but now she’s angry and straight-up bullying our new server. At the end of the meal:

Customer: “I want some sauce to go.”

Usually, we don’t make people pay out of courtesy, but it definitely is an option if we choose to do so. Today, we choose to do so.

Server: “Sure, but you have to pay for it.”

Customer: “I’m not paying for it!”

So… the server doesn’t bring the sauce. When the customer left, the server went to pick up the check. Written on it was:

Customer’s Note: “This is a stolen card used to pay! Thanks for the free meal :)”

I don’t know what she thought she was doing here; it’s not a power play if that’s what she thinks it is. If anything, the next time she comes in, we have handwritten evidence that she steals credit cards. Because of this, she finally got the ban!