Crazy From Eight Ways To Sunday
(I work for a broadband and telephone company. I am on the ordering provisioning team who arranges for telephone lines to be installed. I am dealing with a returning customer.)
Me: “Ma’am, are you sure you want to port your phone number into our network? That can take up to 10 working days. If we set you up with a new number you could be connected by tomorrow.”
Customer: “No, I worked very hard for that number. It has no eights you see. It’s why I left your company in the first place.”
Me: “Pardon me?”
Customer: “I don’t like the number eight. On my last bill with your company there was a call charged at £8.88… The phantom phone call. I want to keep my number.”
Me: “No problem, ma’am. I’ll order this now and be in touch over the next 24 hours.”
Customer: “Do you have a number I can contact you on?”
Me: “Certainly, it’s 028—”
Customer: *gasps and hangs up*
Question of the Week
Have you ever met a customer who thought the world revolved around them?
