Crashing Into Customer Entitlement
(One day, there was a big crash on the interstate entrance to our establishment. Therefore, our servers got trapped in traffic and we only had three on the floor, so we went on a wait.)
Me: *calling a waiting customer’s name*
Customer: “Finally!”
Me: “How are you today?”
Customer: *sees the empty tables* “Why the h*** are you on a wait when you have all these empty tables?”
Me: “Due to the crash, we are short-staffed—”
Customer: “Just because you can’t get your employees to work it doesn’t mean you have to make your customers wait. This is bulls***.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
