Crafty With Their Helpfulness
(I work in a popular craft store as a cashier. The cashiers are all versions of customer service, doing returns and answering the phone, as well. On a particularly slow day in February, I get an interesting call.)
Me: *answering the phone* “[Store] in [Location]. This is [My Name] speaking. How may I help you?”
Caller: “Hi, what store is this?”
Me: “Um, [Store].”
Caller: “Okay, so, what kind of establishment is this, then?”
Me: “I’m sorry, I don’t understand what you mean by that.”
(I think the caller is asking what sort of building we are.)
Caller: “What kind of store are you?”
Me: “A craft store.”
Caller: “What sort of stuff do you sell?”
Me: “Crafts and crafting supplies.”
Caller: “So, would you sell remote controlled cars?”
(Earlier in the year, around Christmas season, we sold remote controlled helicopters, but I have never heard of us, or any competitor, selling remote controlled cars.)
Me: “No, but we have model cars. If you want a remote controlled one, I’d recommend [Large Chain Store that sells everything] that is right across the parking lot.”
Caller: “Do you have their number, then?”
Me: “No, but I’m sure you could easily find it.”
Caller: *suddenly very angry* “You’re absolutely no help at all!” *hangs up*
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Tell us your story about a customer who couldn't understand the most simple concept.
