Cracking The (Brief)case!
My father used to work for a company that made things like diapers and other such products. As such, they worked with what is known as super-absorbent. This is the stuff that actually absorbs and holds in the liquid. For anyone who has never seen super-absorbent in its raw form, it is basically a white granular powder, kind of like sugar.
One time, well before the increased security from 9/11, my dad’s boss was flying to a business conference. In his suitcase, he had several samples of super-absorbent to show. Unfortunately, while in the terminal, his suitcase was stolen.
If you have ever played with super-absorbent, or even seen what happens to a diaper in a pool, you’ll know that when it comes into contact with liquid: it turns into a gel and expands. It expands quite a bit, actually. So, if it were inside a confined space when that happened, like, say, inside someone’s sinus cavity…
The boss was able to retrieve his briefcase later from the police at the nearby hospital. He never did get his super-absorbent samples back, though.
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Tell us your story about a customer who couldn't understand the most simple concept.
