Cover(sheet) Your Ears

, , , | Right | September 11, 2018

(We have a self-serve fax, with store cover sheets to use for free. When checking customers out, I always ask if they used a cover sheet, since their confirmation sheet doesn’t tell me; it only says how many total pages went through. If they used a cover sheet, we charge one less page than the confirmation sheet says:)

Me: “Did you use one of our cover sheets today?”

Customer: “No.”

Me: “Okay.”

(I charge him for all the pages on his confirmation and he pays.)

Customer: “Wait a second. Aren’t the cover sheets supposed to be free?”

Me: “Yes, but you didn’t use one.”

Customer: “Yes, I did!”

Me: “Only our store cover sheets are free. Sorry.”

Customer: “No, I did use one of yours!”

Me: “You told me you didn’t.”

Customer: “No, I didn’t!”

Me: “Yes, you did. I asked you if you did and you said no.”

Customer: “Oh, well, I wasn’t listening.”

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