Coverage Outside Of Common Sense

(I work in the jewelry department of a well-known retailer.)

Me: “Hello! Can I help you with anything?”

Customer: “Yeah, we’re looking for cheap watches to take with us on a cruise. Our phones won’t work on the cruise.”

Me: “Oh! You may not be able to call out but you’ll be able to still use it for the time and alarms.”

Customer: *looks at me like I’m stupid* “Umm, no. The phone will not work at all. It won’t be able to even turn on while on the cruise. It’ll be outside its coverage area. They told me that.”

Me: “Well. Okay.”