Courting Disaster
(It’s my first day working at my new career. I just graduated college and my boss asked me to call a client and remind them that their sentencing is tomorrow. It’s the Thursday prior to Memorial Day weekend. This is my first client call:)
Me: “Hi, this is [My Name] from [Law Office]. I’m calling to remind you that your sentencing is tomorrow at 1:00 pm. [Lawyer] asks that you meet him in front of the courthouse at 12:45 pm or so.”
Client: “Oh! Well, I don’t think I can make it.”
Me: “What?”
Client: “Yeah, um, I don’t think I can make it. I just gassed up my motorhome and I’m leaving for Memorial Day tomorrow morning.”
(I was completely floored and not sure what to do. It’s court, not a choice. Do I explain that she’s going to have a warrant if she doesn’t show? I told her I would talk to my boss and get back to her. He ended up calling her. She did show up for court.)
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
