Coupons: Before And After

, , , , | Right | August 22, 2019

(We have a bunch of coupons out, one of which is a standard “two can dine” for $9.99. A customer and his wife come up to the counter and he hands me said coupon. I go through the process of ringing in the order and everything is fine until I give him his total.)

Me: “Okay, the ‘two can dine’ coupon with [items] comes to $11.70.”

Customer: “How much is it after the coupon?” 

Me: “That is the price with the coupon. It’s $9.99 plus tax.”

Customer: “So, I only owe you $1.70 because the coupon says $10?”

Me: “Sorry for the misunderstanding, but it’s actually two combos for $9.99. That’s still a significant savings over the regular price of two combos.”

Customer: “But the coupon says I get $10 off!” 

Me: “I’m sorry, but no, it doesn’t. The price is $11.70 after tax and that’s with the coupon applied.”

Customer: “This is ridiculous! Your other store wouldn’t do it right, either!”

(With that he stormed off, leaving the coupon behind.)

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