Coupons Are A Big Deal
(I am a customer at a deli. I am the second in line.)
Cashier: “Would you like to donate a dollar to [charity]? You’ll receive a–”
Customer: *ahead of me* “No! What is it with all these add-ons? I’m so sick of it! You should be ashamed of yourself!”
(The customer continues her tirade and the poor cashier looks like she is near tears. The customer is finished, then the cashier rings up my order. The customer continues to stand at the counter as she is waiting for her food.)
Cashier: *to me* “Would you like to donate a dollar to [charity]? You’ll receive a free coupon book.”
Me: “A coupon book? Sure, why not?”
(The cashier takes my money, and hands me the coupon book.)
Customer: *to me* “What kind of coupons are in there?”
Me: “I don’t know. You can take a look, if you want.”
(The customer flips through the coupon book. She then goes to put it in her purse.)
Me: “Excuse me? That was my coupon book.”
Customer: “Oh right! Oops! How silly of me!”
(She hands me the coupon book.)
Customer: “Say, how about if I buy that $10 off coupon for [local party supplies store] off of you for $1?”
Me: “Well, I guess so.”
(The customer hands me $1, and I give her the coupon. I then turn to the cashier and give her the dollar.)
Me: *to cashier* “Can I donate another dollar and get another coupon book?”
Cashier: “Sure!”
(The customer looks confused and embarrassed.)
Me: *to customer* “Oh, by the way, I get annoyed with all of the extra questions and add-ons too. But I find a simple, ‘No, thank you,’ works just fine.”
Customer: “Hmph!”
(She crosses her arms and pouts until her food is ready. She then grabs it and stomps out.)
This story is part of the Confused-By-Coupons roundup!
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Question of the Week
Have you ever met a customer who thought the world revolved around them?
