Coupon Complication

| Right | December 8, 2015

(We have several coupons out. One is for a “two can dine.” This means the customer gets two full combos for a set price, in our case $10 + tax.)

Customer: “Hi, I’d like to use this.”

(Presents coupon.)

Me: “No problem; we can do that for you.”

(The transaction goes well until it’s time for him to pay.)

Me: “That will be [total], please.”

(His total is $11 and change. He hands me $1.50 and the coupon.)

Me: “Sorry, I still need another $10 from you.”

Customer: “No, I gave you the coupon.”

Me: “You did, but you still owe me $10.”

Customer: “The coupon says $10 off. I gave you the coupon so I only owe you the difference.”

Me: “I’m sorry, but that isn’t how it works. This coupon lets you buy two combos and you only pay $10 instead of the regular $17 or so.”

Customer: “But it says right there: take $10 off.”

(This goes on for a few minutes, with the supervisor on shift explaining it to him as well. Eventually he leaves without buying anything.)

Customer: *on his way out* “Bunch of morons. Your other store wouldn’t do it right, either.”

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