Coupon And On And On, Part 5

Customer: “I have a 20% off entire purchase coupon.”

Me: “Okay, sure!” *applies coupon*

Customer: “Which things did it apply to?”

Me: “Your entire purchase, ma’am.”

Customer: “Are you sure?”

Me: “Yes. There are no exceptions on this coupon.”

Customer: “How do I know it did?”

Me: “It shows your total discount right here!” *total discount is clearly 20% off*

Customer: “I don’t believe you. How much did it take off [Item #1]?”

Me: “20%. So around 40 cents.”

Customer: “And [Item #2]?”

Me: “Again, 20%. $1.00.”

(She proceeded to make me do the math for every single one of her 23 items to prove to her that the discount worked. The next customer had a coupon from a former competitor who went out of business three years ago (we don’t coupon-match to begin with) and threw a fit that I wouldn’t honor it. And the one after that had the wrong coupon for her item and demanded to speak to a manager about my “poor service” for not being able to honor it, even though I gave her the proper coupon for her item.)